فرس پیشگام
فرس پیشگام

Fourse Pishgam Call Center

A call center is a part of an organization that is created to receive or transmit large volumes of requests over the telephone. These centers are set up in either outsourced or outsourced. Outsourced call centers are commonly used to support products or request information for customers, and outsourced centers are typically used for telemarketing, market research, and customer surveys.

The benefits of working with Fourse Pagam collection

Among the advantages of fourse Pishgam company in the establishment and management of call centers are the software and hardware capabilities of this complex, which with a strong management team, programming, CRM and various automations, efficiently and dynamically, provides many possibilities to increase the quality of services.

Some features and capabilities of Fourse Pishgam call center:

  • Ability to respond to more than 30,000 calls daily
  • More than 200 active response sites
  • Having more than 350 professional responsive experts with bachelor’s, master’s and doctorate degrees
  • Dynamic response system with the ability of different levels in the shortest time
  • CRM with the ability to connect calls to soft or hardware phones and manage different response pages
  • The possibility of preparing the field of remote work in crisis and force majeure conditions
  • Ticketing system with simple and easy efficiency in order to easily and accurately control the cases and problems of customers
  • Dynamic reporting system with the ability to make arbitrary changes with any type of data
  • The ability to add new accesses and extensions according to the needs of each organization
  • Personnel management system from attendance to management on the type of shift and the performance of each personnel with the ability to change the type of planning and get different outputs from the reports.
  • A comprehensive customer guide system with the ability to better guide experts to get an accurate answer in the fastest time
  • The possibility of providing answering services in Turkish, Arabic, English and French languages ​​at the highest level and aggregating answering services comprehensively
  • Dynamic office automation as well as the system of frequent personnel requests
  • The ability to control and review the quality of calls and the experts’ performance scoring system to prevent mistakes and address deficiencies in accountability
  • Ability to systemically manage the activities of experts while doing work with the approach of managing critical situations
  • A software system with the ability to display the call path to check the history of customer calls more quickly
  • Experts’ online listening and monitoring system
  • The ability to manage personnel leave in software and automation while maintaining the level of providing responsive services
  • The possibility of guiding and training through the software system online in order to hold in-service classes or to recruit new staff with the ability to hold a dynamic online test.

Projects

  • Hamrah e Aval call center in the south of the country
  • Call Center Hamrah e Aval North West of the country
  • Contact Center of Parsian Electronic Commerce Company
  • Call center 121 Ardabil
  • Contact center of Panavan Company, Isfahan
  • Call Center 2020 Tehran

the honors

  • The best call center of Hamrah E Aval in 2015 in the country
  • The best call center of Hamrah E Aval in 2016 in the country
  • The best call center of Hamrah E Aval in 2017 in the country
  • The best call center of Hamrah E Aval in 2018 in the country
  • The best call center of Hamrah E Aval in 2019 in the country
  • Top entrepreneur of Fars province
  • Exemplary unit of the year and honored by Fars Province Industry, Mining and Trade Organization
 
 

 

 

Power and energy services
computer services, office machine network
Surveillance and security systems services
Call center and support services

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